Unit  4

Page 34

Part b

·         I hate checking in

·         I dont mind waiting for luggage

·         I dont mind booking rooms language

·         I dont mind packing suitcases

·         I dont like being away from home

·         I like traveling to the airpot / station

·         I love meeting new people

·         I dont like flying

·         I like eating new food

Part d

·         Buy  a ticket                                        (b)

·         Confirm at the check-in                      (c)

·         Collect their luggage                           (e)

·         Go through security                            (a)

·         Queve their flight                                (d)

·         Watch an in flight movie                    (d)

·         Take a bos or taxi                                (e)

·         Book at the hotel                                (c)

·         Do some shopping                              (b)

·         Check in a hotel room                         (a)

Page 36

Part f

1.      I need to change my booking

2.      Is there a direct flight at the check-in desk

3.      Can I take this hand luggage

4.      Can I have an aisle seat in a taxi

5.      Please take Me to the city centre

6.      Can I have a bill please? At the hotel

7.      I have a reservation for two night. My name’s burkhem

8.      Can I send a fax  from here ?

9.      Can I have an alarm call at 6:45, please?

10.  I’m checking out today. Can I have the receipt please

Page 37

Part a

Paolo     :         Paolo Ranieri speaking.

Judith    :         Oh, hello, paolo. This is Judith preiss here.

Paolo      :         Hi. Judith.

Judith    :         Paolo, I’m calling about that meeting can you make next

                        Wednesday?

Paolo      :         I’m sorry judith , I can’t, but I can make Thursday or

                        Friday.

Judith    :         well, I can’t do Thursday , but Friday is Ok.

Paolo      :         Ok. Friday it is. Can we meet in the morning10 o’clock ?

Judith    :         10 o’clock’s fine, oh, and can I bring my colleague,

                         Sabrina ?

Paolo      :         Of course, I can pick you up from the station if you like.

Judith    :         Great. See you on Friday, bye.

            Part c

1.      Can Paolo meet Judith on Wednesday ? He Can’t

2.      Can Judith meet Paolo on Thursday ? She Can’t

3.      Can judith and Paolo meet on Friday ? Yes they Can’t

4.      Can Paolo pick up Judith and Sabrina from the station ? Yes he can

Page 38

            Part a

·        Fitnes centre                                        true

·        Reception desk                                    true

·        Gift shop                                             false

·        Restaurant                                           true

·        Sectarial service                                   false

·        Function rooms                                   true

·        Childcare service                                 false

·        Fax machine                                        false

              Part c

1. Can you watch TV programmes in english ? yes, you can

2. Can I use your computer in your room? Yes, you can

3. Can you swim at the hotel ?No, you can’t

4. Can you send a fax ? Yes, you can

5. Can you eat in the hotel ? Yes, you can

6. Can you play tennis at the hotel ? No, you can’t

7. Can you hold a meeting ? Yes you can

Page 39

Part a

1.      It’s very small airpot. There aren’t any shops in the terminal

2.      There is a problem with my ticket ?

3.      There are any aisle seats available

4.      There is stopover in Frankfurt

5.      There are any flights to Zurich tonight ?

6.      I’m afraid there is a flight to Warsaw this afternoon

7.      There are two cafes in the terminal

8.      There are any buses from the airpot to the city centre ?

UNIT 5

Page 43

Part a

Onion - it’s kind of vegetable

Apple – it’s kind of fruit

Trout – it’s kind of fish

Part b

Starter	Main course	Dessert
Soup	Steak	Ice cream
Pate	Drilled fish	Apple pie
Salad		Fruit

Part c

Menu

Bill

Receipt

Page 43

Part a

·         A hairdresser works in a salon

·         A waiter/waitress work in a restaurant

·         A porter works in a hotel reception

·         A dentist works in a health centre

·         A maid works in a hotel rooms

·         A cab driver works in a taxi

Page 44

            Part d

            Research in the US, more than 90 percent

a.       Giving extra things for free

b.      Quick service

e.  Creating a good relationship with customer

b.   Visit the table often to make sure the customer is happy

c.   Smile at the customer

d.   Be pleasant and helpful

page 45

part a

·         I’d like some water

·         Could I have some more coffe, please ?

·         Do you have any restaurant nere here ?

·         Are there some more wine left

·         I’d like any cheese, please

·         Do you have some more soft drink

Part b

Mina    : there are some good restaurant in the centre

Ivan     : Yes, but there isn’t any parking. We could go to the texas    steakhouse near the airpot.

Mina    : Do they server some vegetarian dishes?

Ivan     : I don’t think so. How about the marina? They do some graet fish dishes and have any vegetarian starters too.

Mina    : Good idea. I’II see if they’ve got a table for 9 o’clock

Page 46

Part a

1.      Reservation                                        

2.      Fax

3.      Air conditioning

4.      Bathroom

5.      Bill

6.      Employee

7.      Equipment

8.      Hotel

9.      Seat

10.  Luggage

11.  Menu

12.  Overtime

13.  Table

14.  Tip

15.  Transpot

Part b

·         They don’t have a lot of vegetarian dishes heree

·         How much does it cost ?

·         The restaurant hasn’t got many tables left

·         I drink much coffee

·         There aren’t many hotels in the city centre

·         It cost a lot of money

Part c

a.       How much cash do you have in your wallet? b. About 20 eours

a.       How many keys do you have in your bag/pocket? b. About 3 keys

a.       How many people are there in your company? b. About 50 people

a.       How many time do you have for lunch? b. About 3 hours

a.       How many days holiday a year do you have? b. About 36 days

a.       How many do you usually tip in a restaurant? b. Sometimes

Writing file

From                : Ulan@gmail.com

To                    : irna@gmail.com

Dear Mrs, Irna

Please attend the meeting at the Hotel Jayakarta on

Tuesday, 21 oct 2016 at 10.00 a.m. on behalf of the

director, looking forward to your report upon completion

of the meeting.

Ulan

Unit 6

Page 51

Part a

Great deals

Low deposit

Pay $60 now followed by 12 monthly payments

3 year guarantee

Interest – free credit

B

S

B

B

B

B

S

S

B

Page 52

Part a

c. having a strong desire to be successfull

a. active and able to work hard

b. showing a lot of excitement and interest

Part b

About $30.000

No, it doesn’t

Yes, it does

            Telephone their contact person melissa davis

Part c

True

False

True

False

False

True

Page 53 Language focus

            Last Desember I visited our major customers from big departement stores in south korea. On 5th December I met Mrs Kyoung Ai Lee in Seol. We sent her 200 brocherus in june. On 6th December  I made a presentation to Mrs Lee’s sales staff on our products and advised them how to display them. The following day I gone to Seol, and our agent introduced me to Mrs Ha, the chief buyer of a new department store in the capital. She asked me to send her 500 brochures. I given her some samples of our products. I flown back tp head office in Paris on the 9th.

Page 54 Vocabulary 2:

Part a

·                     Save

·                     Three

·                     Free

·                     Discount

·                     Limited

Part b

·                     True

·                     False

·                     False

·                     True

·                     True

Page 55

Part a

            Miguel Perez studied business at Santiago de Compostela University in Spain from 1995 to 1998. During the summer holidays, he worked part-time as a salesman for Levi’s. After graduating on july 1998, he wanted to continue in sales, so he worked for a year in the sales department of this family’s company. He decided to improve his business English. In September 1999, he went to London to study for Diploma in Business with English. During that year. He worked part – time for the Student’s Union.

In july 2000, he began looking for a sales job. Six months later, he got a permanent position in a shipping company. However, a year ago, he changed his job and joined Futura Financial Services. He now works in the sales department. Last month he was voted sales person of the year.

Part b

Kevin Warren studied law at Bristol University from 1979 to 1982. During the summer holidays, he worked part-time as a seller tickets for events to student for Organise Social Events. After graduating at 1982, he went to US to work for Disnay Corporation, Florida. At 1984, he return to Uk start business with partner. After that at 1987, he leave business with partner and he start to open his own travel agency, he worked there for two years. Nect at 1990 he joined Cocacola as a sales manager. At 1995 he become Director of Cold Drinks Division. And at 2000 he become Vice President and General Manager of UK regions.

Unit 8

Page 71

Part c

e

a

d

b

c

Part e

e

d

c

a

b

Part f

Attractive - a. Unattractive

Profitable – b. Unprofitable

New         - c. Mature

Growing   - d. Declining

Big           - e. Small

Page 72

Part a

1.3 billion / 1.300.000.000

4.000

600.000

60

£12.000

£90.000

Page 72

Part b

1.3 billion/ 1.300.000 - the number of people in China

4.000 – the number of new cars that arrive every week

600.000 – the number of new drivers that get license in year

60 – the number of cars that porsche hope will increase in sale

£12.000 – the price of a jeep Cherokee

£90.000 – the price of Porsche

Part c

·         Car sales in china are higher than a year ago.

·         China is a big market for Volkswagen.

·         The number of bicycels causes problems for other traffic.

·         The government wants to make roads wider.

·         Mr Zong owns a Jeep.

Part d

·         Boom

·         Manufacturers

·         Consumer

·         Double

·         Destroy

·         Purchased

Page 73

Part a

It is harder to break into export markets than home markets.

Chine is bigger market than Japan.

Our market share is lower that it was last year.

The rate of inflation is worse this month than it was last month.

This month’s sales are higher than last month’s

The Asian market is better tahn the European market for rice.

Part b

This is a good product.

Yes, it’s the best product on the market.

This is an expensive hotel.

Yes, it’s the most expensive place in the city.

She is very popular manager.

Yes, she’s the most popular head of department in the company.

This is a cheap product.

Yes, it’s the cheapest product.

This is very competitive market.

Yes, it’s the most competitive market in Asia.

Yes, it’s the worst year in the last ten yeasr.

Yes, it’s the worst year in the last ten years.

Part c

            I opened a hairdressing salon last year. The most important thing is to think about your target customers. My hairderessing sakin is located in my parents’ hotel. My customers are older and richer than my main competitor’s customers are younger than mine. She offers a cheaper service than I do. However, my salon is more comfortable than hers. My the most exciting customer is a famous model.

Page 75

Part a

The whiter car is much bigger than the black car

The black car is little bit bigger than the red car

Page 77

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